Business intelligence (BI) refers to skills, technologies, applications and practices used to help a business acquire a better understanding of its commercial context. Business intelligence may also refer to the collected information itself.

BI applications provide historical, current, and predictive views of business operations. Common functions of business intelligence applications are reporting, OLAP, analytics, data mining, business performance management, benchmarks, and predictive analysis.

Business intelligence often aims to support better business decision-making.

Thus a BI system can be called a decision support system (DSS).

ensemble d'outillage d'arrière boutique gérant les données issues de la gestion frontale d'un superviseur d'activité métiers.